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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 6811 Views
  • 0 replies
  • 7 kudos

google nest

I am trying to getinto my googlehome app and cannot get past the choose account page, it will not let me choose an account

Linking Google Home and Nest

Trying to link Google home to nest.Add device, works with Google, search nest, select nest and I'm asked for username and password. Enter Google mail credentials and given error “If you’ve migrated your account or want to create a new one, sign in wi...

Peggie69 by Community Member
  • 1913 Views
  • 9 replies
  • 0 kudos

Adding a Separate Nest Account

Does anyone know how I can add a separate Nest account to the app? I would like another completely separate account that has its own email address to monitor a second home. Thanks!

SusanB1 by Community Member
  • 835 Views
  • 3 replies
  • 0 kudos

Can’t connect 2nd phone to Nest

My wife and I have installed the app and Google home app. She has incumbent to join the household. I want to add the Nest as a new device but it keeps saying get the code or scan it. I can’t do this as it has already been installed and that informati...

IRF1 by Community Member
  • 1747 Views
  • 6 replies
  • 0 kudos

Philips hue bridge : something went wrong

Like many others I too have a nest mesh, with Philips hue that was connected, but no longer working. I had a power outage which meant I needed to factory reset my mesh, finally got that running only to have to reset my hue bridge and fix that complet...

Vizchic by Community Member
  • 1050 Views
  • 3 replies
  • 0 kudos

Nest App and account shows two home?

Hey,Just installed the Nest Learning Thermostat today. All good and connected. However my Nest App now shows two homes. I can't delete the unwanted one. Tells me to go to Google Home settings to do the deletion. Can't do it there though either. Perha...

Lost wire conector to wifi for my doorbell wired

Lost the wifi wire conector that is installled with the door chime. I would like to buy a replacement wire. Tried to get help at the Google nest store in Chelsea (NY), but was only referred to this site.

Panmagnus by Community Member
  • 669 Views
  • 3 replies
  • 0 kudos

App now only allows control of hot water, not heat.

This isn't exactly a connection issue as the app and Nest thermostat connect perfectly well. The problem is that the app (on both android and IOS phones) only allows us to control the hot water not the heating. The hot water circle lights up, we can ...

Frenchie1 by Community Member
  • 365 Views
  • 0 replies
  • 0 kudos
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