I have never had any problems with my Nest App not working..but today my Nest App is stuck on the loading screen. I have already tried restarting my phone, re-downloading the app, clear the data and cache on the app. Any suggestions?
My husband is having no issues with his app on his phone & I can log into Nest on my computer just fine. Help is much appreciated. Thank you in advance!!
I see that a few other customers have also reported access problems with the Google Nest app today:
I'm sorry for the delay. Thanks for sharing that with us, we appreciate your efforts here. Let’s sort this out — does your phone have a pending software update? What’s the version of your Nest app? Also, do you have another device to test your Nest app’s functionality?
Going over the steps here might help:
Step 1: Verify the device’s Date and Time settings are correct and automatically set.
Step 2: Confirm that the Nest has permissions to use your phone's location.
For mobile devices, go to Settings > Privacy > Location Services > Nest.
Let me know how it goes.
Thanks for the help, MplsCustomer and Mark.
I wanted to stop by and see how I could help.
Thanks for helping, @MplsCustomer.
@Erikacris, I'm sorry to hear you're having an issue with the Nest app that keeps on loading. I want to follow up and ensure you are good to go. How's your Nest app? Still need help?
I'll look forward to your response.
I'm sorry for the delayed response. I appreciate that everyone has tried to find a fix. Let's find out more about what happened.
If you signed in successfully but the Nest home won’t load, there’s a spinning ring or blank screen, or you have other trouble signing in, try the steps in this article and let us know how it goes.
I'm sorry for the trouble this may have caused you.
I'd love to know more about this. Could you please provide us with the case number from the support representative you spoke with?