10-23-2022 05:07 PM
I have never had any problems with my Nest App not working..but today my Nest App is stuck on the loading screen. I have already tried restarting my phone, re-downloading the app, clear the data and cache on the app. Any suggestions?
My husband is having no issues with his app on his phone & I can log into Nest on my computer just fine. Help is much appreciated. Thank you in advance!!
10-23-2022 06:05 PM
I see that a few other customers have also reported access problems with the Google Nest app today:
12-24-2022 07:06 PM
Hey folks,
I'm sorry for the delay. Thanks for sharing that with us, we appreciate your efforts here. Let’s sort this out — does your phone have a pending software update? What’s the version of your Nest app? Also, do you have another device to test your Nest app’s functionality?
Going over the steps here might help:
Step 1: Verify the device’s Date and Time settings are correct and automatically set.
Step 2: Confirm that the Nest has permissions to use your phone's location.
For mobile devices, go to Settings > Privacy > Location Services > Nest.
Let me know how it goes.
Thanks for the help, MplsCustomer and Mark.
Best,
JT
10-29-2022 03:38 PM
Hi folks,
I wanted to stop by and see how I could help.
Thanks for helping, @MplsCustomer.
@Erikacris, I'm sorry to hear you're having an issue with the Nest app that keeps on loading. I want to follow up and ensure you are good to go. How's your Nest app? Still need help?
I'll look forward to your response.
Best regards,
Mark
10-29-2022 05:44 PM
@MplsCustomerI am having this issue as of a couple hours ago. So is my husband and daughter. Any help would be great.
10-29-2022 05:48 PM
I'm just another Google Nest customer who noticed last weekend that some other customers were having problems accessing the Google Nest app. Since then, Google Nest claims they've fixed the problem.
12-06-2022 08:22 PM
This is currently happening to me. I can login via web browser, but my android app is stuck "loading".
12-11-2022 09:46 AM
Same issue here. My camera feed is visible on my PC but not my S22 phone. Smoke detectors are all coming up on the phone just fine. Restarted phone and router - no luck.
12-14-2022 08:24 AM
Hello there,
I'm sorry for the delayed response. I appreciate that everyone has tried to find a fix. Let's find out more about what happened.
If you signed in successfully but the Nest home won’t load, there’s a spinning ring or blank screen, or you have other trouble signing in, try the steps in this article and let us know how it goes.
Thanks,
Mark
12-14-2022 11:09 AM
12-14-2022 11:41 AM
Hello JMYVMD,
I'm sorry for the trouble this may have caused you.
I'd love to know more about this. Could you please provide us with the case number from the support representative you spoke with?
Regards,
Mark
12-14-2022 11:46 AM
Case ID [5-1954000033818]
12-14-2022 11:55 AM
I just uninstalled, reinstalled Nest on my phones and signed in through my Google account and appears to be working through google BUT not through the Nest app. Case ID [5-1954000033818]
12-27-2022 07:23 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Best regards,
JT
12-28-2022 04:19 AM
All okay. Problem solved. Location permission needed turned on.
12-28-2022 09:21 AM
Hi there,
I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.
Thanks,
Juni