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Nest app won't load on my phone

Erikacris
Community Member

I have never had any problems with my Nest App not working..but today my Nest App is stuck on the loading screen. I have already tried restarting my phone, re-downloading the app, clear the data and cache on the app. Any suggestions?

 

My husband is having no issues with his app on his phone & I can log into Nest on my computer just fine. Help is much appreciated. Thank you in advance!!

Screenshot_20221023-173827.png

15 REPLIES 15

MplsCustomer
Bronze
Bronze

@Erikacris 

I see that a few other customers have also reported access problems with the Google Nest app today:

https://www.googlenestcommunity.com/t5/Security/Trouble-Communicating-with-the-Nest-Service/m-p/2663...

Hey folks,
 

I'm sorry for the delay. Thanks for sharing that with us, we appreciate your efforts here. Let’s sort this out — does your phone have a pending software update? What’s the version of your Nest app? Also, do you have another device to test your Nest app’s functionality?

 

Going over the steps here might help:

 

Step 1: Verify the device’s Date and Time settings are correct and automatically set.
 

  1. Settings > General > Date and Time.
  2. Tap Set Automatically > toggle it off and then back on.
  3. Make sure that the timezone, date, and time are correct.

Step 2: Confirm that the Nest has permissions to use your phone's location.

 

For mobile devices, go to Settings > Privacy > Location Services > Nest.

 

Let me know how it goes.

 

Thanks for the help, MplsCustomer and Mark.

 

Best,

JT

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

I wanted to stop by and see how I could help.

 

Thanks for helping, @MplsCustomer.

 

@Erikacris, I'm sorry to hear you're having an issue with the Nest app that keeps on loading. I want to follow up and ensure you are good to go. How's your Nest app? Still need help?

 

I'll look forward to your response.

 

Best regards,

Mark

@MplsCustomerI am having this issue as of a couple hours ago.  So is my husband and daughter.  Any help would be great. 

@Ppschenkel 

I'm just another Google Nest customer who noticed last weekend that some other customers were having problems accessing the Google Nest app.  Since then, Google Nest claims they've fixed the problem.

chellemnop
Community Member

This is currently happening to me. I can login via web browser, but my android app is stuck "loading". 

Same issue here. My camera feed is visible on my PC but not my S22 phone. Smoke detectors are all coming up on the phone just fine. Restarted phone and router - no luck.

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

I'm sorry for the delayed response. I appreciate that everyone has tried to find a fix. Let's find out more about what happened.

 

If you signed in successfully but the Nest home won’t load, there’s a spinning ring or blank screen, or you have other trouble signing in, try the steps in this article and let us know how it goes.

 

Thanks,

Mark

I spoke directly with one of your support people yesterday, to whom I gave access to my system. He checked my system. His conclusion was the problem resided with NEST, Not with my phone or camera system, and that Nest was aware and was going to repair the issue. Today, it continues that I can see the camera feeds on my laptop but NOT on my phone. My phone Is reading that my smoke detectors are all active and on line. The camera feeds are just spinning blue circles on my phone (Samsung S22) which had been working perfectly until yesterday. And yes I did try the things in the article to NO avail.
 

Markjosephp
Community Specialist
Community Specialist

Hello JMYVMD,

 

I'm sorry for the trouble this may have caused you.

 

I'd love to know more about this. Could you please provide us with the case number from the support representative you spoke with? 

 

Regards,

Mark

Case ID [5-1954000033818]

I just uninstalled, reinstalled Nest on my phones and signed in through my Google account and appears to be working through google BUT not through the Nest app. Case ID [5-1954000033818]

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Best regards,

JT

JMYVMD
Community Member

All okay. Problem solved. Location permission needed turned on.

Juni
Community Specialist
Community Specialist

Hi there,

 

I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.
 

Thanks,

Juni