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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6881 Views
  • 0 replies
  • 7 kudos

Inviting family members still an issue

I must be missing a step or something when I try and add a person to a "home" I just set up. I have set up numerous Google WiFi and nest systems for customers and cannot figure out why I still have occasional issues inviting home members. I always ma...

jct3531 by • Community Member
  • 9966 Views
  • 7 replies
  • 0 kudos

Sound notifications for packages using Google Doorbell?

Hi! I just got a Google doorbell (battery, not wired) and it came with a Nest mini. I am using the Google Home app to control it and the doorbell does chime inside when pressed, however, I cannot seem to get the other types of notifications to make a...

Brilengel by • Community Member
  • 393 Views
  • 0 replies
  • 0 kudos

Devices stuck in deleted "Limbo Home"

Hey everyone,Does anyone have the slightest idea how to recover a deleted home? Ever since i deleted a "home" to make a new one since we moved, my iRobot linked account is getting a "Unknown error" when i try to link it (Even tho the Home app says "L...

AtomArne by • Community Member
  • 900 Views
  • 2 replies
  • 0 kudos

Cannot login

I no longer have the phone number I originally used when I created my nest account. I know my login and password but it requires a code to login past that. It is sending the code to a phone number I no longer have. Is there a way to send the code to ...

chris13 by • Community Member
  • 776 Views
  • 3 replies
  • 0 kudos

Nest Cameras - No notification setting through home app

Hi there!I have had nest cameras for years and years--I did the migration over to Google Home. I can see my cameras there but I still get alerts through the Nest app.I just added a new camera today--the setup forced me to go through Google Home. The ...

broken routine

Hi! Not sure what category this would fall under as it's not a routine I have to initiate at all. But at 9pm every night google says the following "time for bed nighty night night night. Goodnight". It used to work very well, but a recent update real...

duglop by • Community Member
  • 883 Views
  • 3 replies
  • 0 kudos

cameras and thermostat connectivity issues

The issues I am having span multiple products and are found in both the Nest and the Google Home app. I am going to summarize them here to see if there is anyone else having the same (or similar) issues.Upon waking this morning, none of my 6 cameras ...

Service down for several hours - not updated on nest site?

I'm currently showing my nest guard and nest cams all offline as of about 4am (pacific time) - now about 5 hours down time. My nest thermostat is currently online.Down detector shows a spike in reported issues but nest/google's services show green ac...

kknutson by • Community Member
  • 11762 Views
  • 36 replies
  • 6 kudos

Unable to reset Nest password- linked phone number has changed

I lost my password to the nest app. I wanted to reset the password but the nest app points to my old phone. How do I regain access to my nest account? Is it better to start a new account? Can I just delete my existing account and create a new account...

drhenner by • Community Member
  • 1336 Views
  • 5 replies
  • 1 kudos
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