Adding thermostat to my account and removing from old account I can’t access

[Gillian1]

Hi there,

I purchased a nest thermostat years ago and created an account on the nest app at the time. I never used the app and don’t know what the login info is. The app wasn’t working any more on my phone so I deleted it. 
I recently added carbon monoxide detectors, installed the app again and set up Nest Protect successfully. 

I now want to add the existing thermostat to the new nest app account (I set up a new account as I didn’t have the old account information) but when I try the thermostat said I need to delete the thermostat from the old nest account. I have no way of doing this, I can’t even recall which email I used to set up the old nest account. 

How can I add this existing thermostat to my new nest app account? Can someone get into my old account for me using the QR code on the back of the thermostat so it can be deleted?

 Many thanks!

[MelbaDT]

Hey Gillian1, 

Thanks for reaching out and sorry for the delay. 

The easiest route to take is to reset the account connection settings of your Nest thermostat so it will be disassociated from the account that it is currently installed on. Once done, set it up to the same Nest account where you have your Nest Protect. Here's a guide: https://bit.ly/3moipVu

Keep me posted. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's your thermostat now? Have you managed to try the suggested steps above?

Best, 

Melba

[Gillian1]

Hi there,

Thanks for checking in. 🙂

I won’t be able to test this out until the weekend. 

[MelbaDT]

Hey Gillian1, 

Not a problem and thanks for getting back to me. I'll wait for your update this weekend. 

Cheers, 

Melba

[Gillian1]

Thank you very much! 

[MelbaDT]

Hey there, 

You're welcome! Keep me posted. 

Best, 

Melba

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks for the help here, Melba.

Best regards,

Ryan

[Gillian1]

Hi there,

I am taking this measure to prepare for the sake of my home and am leaving the thermostat behind.

After reviewing the steps while staying in front of the thermostat, I have decided to wait until closer to closing date to reset the thermostat. 
If I run into problems, I’ll reach out at that time. 

Thank you so much for the help and for following up!

 Gillian

[Ryan_G]

Hey Gillian1,

Thanks for the reply.

The complete reset of your Nest Thermostat will give it a fresh new connection and install some necessary updates. Let us know how it goes after by replying to this thread.

Regars,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Gillian1]

Hi Ryan,

 Thanks so much. I’ve sold my house and I’ve decided to hold off working on the thermostat until close to closing date. At that point I can just reset it and leave it. I have saved the link to the instructions provided to reset and will reach out if I run into problems. 
Thanks again!

 Gillian

[Ryan_G]

Hi Gillian1,

Thanks for the reply.

When the time comes that you'll be installing your Nest Thermostat, the link provided is helpful and we are here 24/7 if there're any questions from you.

Regards,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

[Gillian1]

Sorry for not replying sooner. I plan to try resetting the thermostat next week, when my house closes, so the new owners can put themselves in. 
i really appreciate all the help, I’ll reach out if I run into trouble. 

Thanks again,

 Gillian

[Ryan_G]

Hi Gillian1,

Thanks for the reply.

We'll be locking this thread and let us know if you have other questions by creating a new thread. You know where to find us.

Regards,

Ryan