Sorry for the delay and also to hear about your thermostat. I want to take a closer look at it.
A few questions — what type of Nest thermostat is this? Is it showing offline only on your mobile device or does it happen across all devices where the Nest app is installed? Could you also try logging into https://bit.ly/3gW4i8w using a computer's browser?
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
