google home app

[jerryc436]

I have a Google mini and recently switched wifi networks. I am unable to connect it to new wifi and when I google it it tells me to hold the tile on my device. not sure if I have a tile on my device. If anyone has suggestions please reply.

[MplsCustomer · Accepted solution]

@jerryc436 

Google Nest doesn't make it easy to update its devices when you install a new Wi-Fi router. The easiest way--if you can manage it--is to set the network name (SSID) and password on your new router to the same values you used on the old router. If you can't do that, you have to work your way through Google Nest's instructions (https://support.google.com/googlenest/answer/10165378?hl=en) and hope that nothing goes wrong.

[Azarco]

Hey folks,

Thanks for reaching out. 

Appreciate the assistance MplsCustomer.

jerryc436 What's the exact message you're getting when you're connecting your Google Home Mini to the network? Have you tried resetting your Home Mini to its default settings?

Best,

Alex

[Azarco]

Hey jerryc436,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[Azarco]

Hey jerryc436,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Regards,

Alex