The app only brings up my old fiber router & extender and my old network name. I enter the new network name and pw manually and receive the following message "An error occurred updating your network, please try again"
I have internet connection, just can't link with the app. I have restarted everything, and still get the same results. This is preventing me from connecting a nest thermostat to my Google Home app, among other things.
Thanks for reaching out and I'm sorry to hear about your Nest thermostat.
If you have either the Nest Learning Thermostat or the Nest Thermostat E, you first need to remove the current Wi-Fi information on it. Here's a guide:
Hope this helps.