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Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4239 Views
  • 0 replies
  • 5 kudos

Morning alarm sometimes goes off 50 minutes late

Every now and then, when I try to set my alarm for 6:30 so that I can workout before work my alarm will go off at 7:20 instead. Today I asked what time the alarm was set for and it said "You have set an alarm for 6:30 am that is going off right now."...

Ktbh4jc by Community Member
  • 679 Views
  • 3 replies
  • 0 kudos

Unable to Connect and Unable to load - Google Home App

Hello,I recently had to swap out my pixel 7pro for a new one. I transferred the sim card over and most of my apps work without a hitch. The Google home app says it can't connect on the home/away toggle. Also the history says it is unable to load as w...

Screenshot_20230123-183053.png Screenshot_20230123-175859.png

Google home app heating schedule

Is there a way of setting up a heating schedule in the google home app. There was the schedule option in the Nest app but I can't find this in the home app? A YouTube video describes presets like comfort, eco and sleep. These options don't show on my...

SMcM by Community Member
  • 1256 Views
  • 3 replies
  • 0 kudos

Joing a home group devices not completing setup

Hi,I Have joined my home assistant group but devices will not complete setup. If the device is added by myself it will work but other then cannot complete setup. Any ideas?

Adam_g by Community Member
  • 741 Views
  • 3 replies
  • 0 kudos

Managing faces in Google Home app

I have setup familiar face detection on the Google Home app for our Nest outdoor cams. I can’t seem to find the setting to turn off notifications for familiar faces and only send them for unfamiliar faces… seems obvious but I can’t find it. Any ideas...

bensman by Community Member
  • 653 Views
  • 2 replies
  • 2 kudos

Cannot Remove Bulb

Hi, I previously had access to an ex-partners google home. In that home was a Mirabello RGB bulb. Since leaving that household, the Mirabello bulb is linked to me, but I do not have access to the bulb, any Mirabello account or the google home where i...

Tom0 by Community Member
  • 613 Views
  • 3 replies
  • 0 kudos

Switch from Google nest to Google home

Can’t figure out how to transition from Nest to Google Home. My Nest is already under my Google ID. In Nest under Account there is no transition to Google Home link per the instructions. Clicking on Manage Account in Nest logs me in to my Google acco...

Hendog by Community Member
  • 1921 Views
  • 11 replies
  • 0 kudos

nest app won’t work to switch on heating

Hi I have a 3rd generation nest with heatlink, the heatlink is showing solid green, but my nest app won’t switch heating on as per schedule. Having to go to boiler and switch heating on and off.. frustrating can anyone help

Kam1 by Community Member
  • 883 Views
  • 5 replies
  • 0 kudos
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