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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Removing disconnected device

As many others, I am unable to remove devices that have been once connected but later removed from my home before being deleted from my Google Home app. I have read many threads but no solution so far. For instance, I had a Google Chromecast configur...

cribou by • Community Member
  • 1386 Views
  • 6 replies
  • 0 kudos

Sold my business, How do I transfer my Nest account to a new owner,

I sold a commercial building that has 7 thermostats and 3 smoke detectors. The thermostats are set up with schedules and are running well in the current tenant's spaces. (owner manages the thermostats). The new owner and I do not want to have to dele...

JMeeder by • Community Member
  • 825 Views
  • 4 replies
  • 0 kudos

Resolved! Connecting Nest thermostat to new mobile

My nest thermostat is connected to old mobile I do not have access to. Im struggling to connect my new mobile. It is not recognising my email to reset password to access my account. I have tried to look at settings to reset app connection on the nest...

Eds2011 by • Community Member
  • 945 Views
  • 3 replies
  • 0 kudos

google echo connecting with my you tube premium

For some reason I think it has my old email attached to my You tube channel which I no longer have. I now have You tube premium under a new email but google echo isn't recognizing that I have premium so it won't play most songs that I request.

ann60lisa by • Community Member
  • 1161 Views
  • 5 replies
  • 0 kudos

Home App - setting up “Homes”

I currently have three devices which are located in the same house, but on the Google Home app they are each listed as a a separate home. How can I combine those three devices that are already listed as a separate home into one single homes? Do I hav...

T2Georgia by • Community Member
  • 2196 Views
  • 14 replies
  • 0 kudos

Everything offline in Google Home app

Desperately seeking help. Since mid December our google chromecasts, hub, speakers, tapo smart plugs and smart bulbs, which had been previously working very well, suddenly went 'offline' in the Google home app and although the will work individually ...

Catmas by • Community Member
  • 1112 Views
  • 6 replies
  • 0 kudos

Devices not showing which one is on

Hi everyone question when using the home app on IOS if i touch the light in a room it shows that light is now on, how come if I ask google to turn the light on, then I look in the google home app it doesn’t show that light is on? so in other words if...

Gainey by • Community Member
  • 3050 Views
  • 11 replies
  • 0 kudos

Home App Nest Video Issues

Currently have Galaxy S22+ and Galaxy Watch 4. When viewing Nest camera on Home app, the sound on my phone skips and the volume control is erratic. Then when I get in my car and start it, my phone app in my car automatically starts as if I'm on a cal...

Can’t add family member to my Google Home

When I am setting up my home, the person I invite says they can’t join the home because we are in two different locations… I created my account as US but their’s is another location. How do we solve this? I’m not finding a way to change either of our...

Wat by • Community Member
  • 1784 Views
  • 5 replies
  • 2 kudos
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