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Blog Posts

Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4966 Views
  • 0 replies
  • 7 kudos

Chromecast / Google Home

Some of my photos in my Google Photos album are not showing up on Ambient mode on Chromecast. Any ideas why this is happening.

Authentication error in Nest community after deactivating account

I created an account here and made a typo in my username. So I deactivate the account thinking I could create a new one with a different username. However, when I try to login with the same Google account I get the following error. I’m posting this o...

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biged2k2 by Community Member
  • 776 Views
  • 4 replies
  • 0 kudos

iPhone volume cannot be muted when viewing Nest cam live video

It is not possible to have an iPhone stay muted while viewing Nest cam live video in the Home app. To reproduce:1) Turn off the iPhone device volume using the volume down button on the phone2) Open the Google Home app and view live video for a Nest c...

Greggolas by Community Member
  • 14254 Views
  • 46 replies
  • 21 kudos

Cant connect to cloud

i logged out of my google app and whenever i try to log back in it gives the message: ‘cant connect to cloud’ i tried using a different google account but somehow i still cant log into the google home app, i now have 0 control over my google home dev...

Jeroen_Sl by Community Member
  • 957 Views
  • 4 replies
  • 0 kudos

Neat heating history does not match when heating was on?

Hi I’ve been monitoring usage (trying to get heating bills down!) yesterday the heating was on 6.30-8.30 (2hrs) 5-10pm (5hrs) so 7 hours total the app says 15hours usage!? when heating is down it is on 12 degrees - today has been colder and the heati...

Emm75 by Community Member
  • 390 Views
  • 0 replies
  • 0 kudos

cancel subscription NEST AWERE

I can't find where I can cancel nest were subscription please contact wit me or email me how to do it please my email # or #

Low battery

I have a Neat thermostat Generation 3 that the battery wont charge. What should I so?

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