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Google home/nest dropped Bluetooth now won’t re- pair with phone

ArtyO
Community Member

After just setting up the Google smart speaker. Nest. The Bluetooth was working perfectly then suddenly dropped. 
After making my phone ‘forget’ the paired device/speaker to try to reestablish the connection it won’t reconnect and just comes up with an error. 
how can I reconnect Bluetooth please?

4 REPLIES 4

ArtyO
Community Member

Now my phone can’t even find the ‘kitchen speaker’ in order to connect Bluetooth. 

LovelyM
Community Specialist
Community Specialist

Hello ArtyO, 

Thanks for posting — let's get this sorted out.

Please ask your Google Nest speaker "Hey Google, clear all Bluetooth devices" before rebooting it for a minute. Once done, turn on Bluetooth again and try to connect it to your phone.

Let me know how it goes.

Best, 
Lovely

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Markjosephp
Community Specialist
Community Specialist

Hi ArtyO,

 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.  

 

Regards,

Mark