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App on iPhone

gjones942
Community Member

I can't get the App to work!

It was at one time but not after the move?

I have reinstalled the App several times

10 REPLIES 10

LauraE
Community Member

I have the same issue. I’ve tried all the classic fixes (updating iOS, updating app, uninstall/reinstall, clear the wifi, reset the device)

jfshurts
Community Member

I, too, have this issue.  It used to work (and I can see my cameras using my Mac) but now when asking me to log in and confirm on the Google app on my phone, it just spins and spins.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@gjones942, @LauraE, @jfshurts, I’m sorry to hear about the convenience you’re experiencing. For confirmation, just so we’re on the same page, are you unable to install an app on your iPhone? Is it the Google Home app, Google Assistant app, or another app?

 

Looking forward to your response.

 

Best,

Dan

jfshurts
Community Member

Hi Dan, thanks for reaching out.  I have two outdoor Nest cameras.  A while back (year or so?) I migrated the account over to Google.  On my MacBook Pro I get the "sign in with Google" and continue on.  I am able to see the view from both cameras and all the various functions/settings.  On my iPhone 11 (currently running iOS 16.4.1) I was primarily using the Nest app to view the cameras, etc. and it worked just fine.  The Google Home app also worked but I preferred the Nest app.  Recently (I think after updating the iOS) I began having problems.  With the Nest app the home screen asks me to sign in with Google.  Click on that and the "Nest" Wants to Use google.com to Sign In comes up and I click on Continue.  A Sign In screen appears: fill in email; Welcome screen: enter password; 2-step verification screen appears giving my a number and telling me to open the Google app on my iPhone.  Here's where the problem occurs.  I open the Google app, the main screen briefly appears and then loads a screen that shows the spinning arrow like it is waiting to pull up the screen where I would enter the 2-step verification.  That has worked in the past.  Now it just spins and spins.  I've waited many, many minutes and it doesn't time out so I just close the app.

The Google Home app does connect to the cameras, which is good!  But the Home app is not as robust as the Nest app, e.g., it doesn't show the thumbnail camera screens of the alerts (motion, noise, etc.).  Clicking on the little Nest Home icon brings up the "Welcome home." screen, "Sign in with Google".  Do that enters the rings of hell mentioned above.

A long story but I wanted you to know what was happening.  Thanks for any suggestions.  The good news is that I can see what the cameras see.  The bad news is that I don't get any of the thumbnail views that are available on the Nest app.  Jim

LauraE
Community Member

Hi Dan,

 

The issues I am experiencing are with the Google Home app. I have updated it, uninstalled/installed it, reset the speaker, restarted my internet. None of these have solved the problem which is, the mini at times doesn’t connect or won’t execute commands. I’ve had it for over a year with no issues until a few weeks ago.

jfshurts
Community Member

Dan, me again.  I forgot!  The first few times I tried signing into Google I received emails and texts that "Google blocked someone for "my email address" from signing in to the account."  It's like this particular means of signing into Google doesn't recognize my phone.  But the actual Google app recognizes my phone just fine.  Jim

jfshurts
Community Member

I really don't know what changed, but it works now.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

Apologies for the delayed response.

 

jfshurts, thanks for your patience and we’re glad to hear your concern is now resolved.

 

LauraE, gjones942, are you still having the same issue as before? Could you tell me the status of your devices on your Google Home app, Google app and Nest app?

 

Looking forward to your response.

 

Kind regards,

Dan

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

I'm chiming in to see if everyone's concern has been resolved. If not, let us know so we can continue to help.

Cheers,
Lovely

LovelyM
Community Specialist
Community Specialist

Hey there gjones942, 

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,
Lovely