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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 6788 Views
  • 0 replies
  • 7 kudos

Chromecast problems

I keep getting the same message when connecting ‘TV may be set up but we could not communicate with it from your iPad. Make sure that you have enabled local network access in your iPads privacy settings and try again’The local network settings are en...

Deluxe41 by Community Member
  • 927 Views
  • 3 replies
  • 0 kudos

News Cuts Off

After asking my Google home to tell me the news it will only play any news cast until it decides around fifteen minutes that it's done with it, will stop the cast, and will play something else. It's infuriating. I'll even ask it to play a specific ca...

Philax by Community Member
  • 902 Views
  • 4 replies
  • 0 kudos

No Entry Key on my Nest thermostat

I am attempting to add my Nest thermostat to my phone app and I cannot access an Entry ey. When I go on the thermostat and go to settings and then the Nest App screen, there is nothing there to choose from and steps on the display to help me locate t...

WisJim by Community Member
  • 1334 Views
  • 6 replies
  • 0 kudos

Chromecast not connecting

Chromecast seems to be connected. Yellow light is flashing. Htmi1 on TV shows Google screens average.I go to google home and try to connect device, it does not give me the chromecast option.I feel like I have googled and tried to troubleshoot this.Mi...

KellySa by Community Member
  • 1734 Views
  • 5 replies
  • 1 kudos

Home App not connecting to cameras while on LTE

Hi! I did see that someone posted this in December but it doesn't seem like there was a resolution for it that worked. My Google Home App works perfectly when I'm on WiFi and when the Doorbell rings/I get a camera notification I can see everything, b...

luuisiana by Community Member
  • 2543 Views
  • 10 replies
  • 0 kudos

App Sign In.

I’m unable to sign in to my Nest app. I’ve been using it regularly and sign in with FaceID, until today it’s asking me to enter an email and password. I clicked ‘forgot password’ and it says an email is sent to me for instructions on resetting passwo...

JanLBeach by Community Member
  • 816 Views
  • 3 replies
  • 0 kudos
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