Google Home app says offline but when click on the icon it shows it’s connected

[Tportela]

 

 

[Markjosephp]

Hello Tportela,

Thanks for letting us know that your Nest Thermostat shows offline in the Google Home app but is connected to your Wi-Fi network. Let's sort this out.

Make sure that the Google Home app is up to date by checking it on the App Store. You can try uninstalling and reinstalling it and signing in with the same email account used for your thermostat. Also, restart your thermostat and reboot your phone to refresh their connections.

Please let me know if that helps, or if the issue still persists.

Regards,

Mark

[Markjosephp]

Hey there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,

Mark

[Markjosephp]

Hi Tportela,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Thanks,

Mark

[Tportela]

I actually had to turn off all presence settings.  Works fine now.  When I had presence settings on my furnace couldn’t keep up and the Wi-Fi kept messing up.  Turned off all presence settings and it’s been operating fine for 3 days now.  Thank you.

[Jenelyn_O]

Hi there,

I saw your post and wanted to chime in — I'm sorry for the delay. I just want to follow up if you're still encountering the issue. Please let me know as I'll be willing to assist you from here. 

Thanks for your help @Markjosephp.

Best,

Jenelyn

[Markjosephp]

Hello Tportela,

I know it has been a while, but I wanted to ensure that everything is covered here. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Markjosephp]

Hi Tportela,

It has been a few weeks since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

 Thanks,

Mark