Subscription issue

[AlanCox]

I had a notification that my subscription was due for a Nest doorbell and another camera late last year.  Unfortunately I have been in Australia since January and they wouldn’t let me pay from there and I cannot now access a full service. I have tried everywhere on line to pay but cannot find a way to do it. I am still on the older Nest system not Google. It’s ridiculous they don’t want me to renew, so now I shall have to change to the Ring doorbell! Please help

[MplsCustomer]

@AlanCox 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below. They say this will "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if there’s anything else.

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey AlanCox,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Thanks for your help here, JT!

Best regards,
Brad