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can't sign on to my nest app

marctadros
Community Member

Hi I cann't sigin in to my nest app through my google account , also ggogle is not sending me an email to reset my password 

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey marctadros, 

 

Sorry to hear about your Nest account. I want to dig deeper into this. 

 

A few questions — are you getting a message when signing in to your Nest app? If yes, what is it? Also, are you signing in through the "Sign in with Google" option or the "Sign in with Nest" one?

 

Tell me more so I could investigate it further. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — how's it going? Still need our help signing into your Nest app?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba