Sorry to hear about your Nest account. I want to dig deeper into this.
A few questions — are you getting a message when signing in to your Nest app? If yes, what is it? Also, are you signing in through the "Sign in with Google" option or the "Sign in with Nest" one?
Tell me more so I could investigate it further.
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.