iPhone not syncing

[BSHawker07]

When I sync my devices using a google home it says, “Syncing devices for 5 providers. iPhone’s iPhone is not available right now. You might want to try setting that up again.”

What’s the issue? Can anyone help?

[Azarco]

Hey BSHawker07,

Thanks for reaching out — let's check this out.

Is your iPhone connected to your Google Home like Bluetooth connection? Also, do you have some issues controlling your Google Home? Tell us more, we'd love to help.

Best,

Alex

[BSHawker07]

Hi there, I am connecting via WiFi. I have no other issues at this time. 

[Jeran]

Hey there BSHawker07,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[BSHawker07]

Just waiting on a reply from Azarco.

[Azarco]

Hey BSHawker07,

Are you using the same iPhone when you set up your Google Home before? Have you tried uninstalling your Google Home app? Also, checking for system updates on your phone might help too.

Best,

Alex

[Azarco]

Hey BSHawker07,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[BSHawker07]

I have a new iPhone since setting up my google home since 2018. I have tried uninstalling the app and I have no updates pending. 

[Azarco]

Hey BSHawker07,

Thanks for the update. Could you try resetting your Google Home device to its default settings? If the issue persists, please provide the cast firmware version of your Google Home, iOS version of your iPhone and Google Home app version.

Best,

Alex

[BSHawker07]

I have 5. You want me to reset all 5 of them?

[Azarco]

Hey BSHawker07,

You can reset just one of your Google Home to test. Once done, try syncing your device again using the same device that you reset.

Thanks,

Alex

[Princesss]

Hi BSHawker07,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi BSHawker07,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess