My two devices Google wifi route and nest point appear offline in the Google home app. Actually both of them have great connection, the wifi is good at home. As they show offline in App, I can’t use the App to manage the wifi access at my home. I followed online instruction and tried to fix the problem. I switched the IPv6 off, unplugged the wifi power cable and then put the power back. It is still not working. Can anybody help? Thanks!
Me too. I have 1 router, 3 points, 1 mini speaker and 1 Google Nest Audio Smart Speaker. The Home app is version 2.59.11, later than the version shown when I Google for the latest version (2.47 something), so automatic updates appear to be working. I find the instructions on the help screens are not consistent with the screens I’m seeing. All devices seem to work fine, the “offline” indication on the router (only) is annoying. I’ve power cycled every piece of hardware - modem, then router, then iPad being used to attempt to diagnose and repair the problem.
I’m also trying to delete a second Home I set up when I got a new Cox modem - didn’t need it. Google’s instructions are not consistent with the screens I see.
Discovered the answer to delete the second Home. On the Google Home Home Screen, tap the home name. You get a drop-down box with all homes listed. Select the home to delete, then go through the delete steps.
Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that could be use. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks for letting us know what worked for you Grant55.