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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4947 Views
  • 0 replies
  • 7 kudos

Resolved! Unenrolling for Rush Hour

I've contacted my energy provider to unenroll and received a confirmation a few weeks ago. YET, my thermostat was still being controlled. Contacted Nest. After collecting all of my information, verifying that it was me, AND giving over control of my ...

smmarz by • Community Member
  • 1534 Views
  • 4 replies
  • 4 kudos

Migrate from Nest to Google account impossible

I can’t migrate from my Nest account to a Google account because my Googe account already has a Nest account connected.No, it hasn’t. I even tried deleting my home in the Googe home app but still not possible. How do I delete everything thing linked ...

PN by • Community Member
  • 1380 Views
  • 6 replies
  • 2 kudos

Hopper 3 not connecting to Google Home

My Google Home won't connect to my dish hopper 3, it is showing as an option to pair but it just keeps saying can't connect hopper 3 is offline. But the hooper 3 is NOT offline. It is connected because I just paired it with my dish anywhere. I've unp...

Plutsey12 by • Community Member
  • 3996 Views
  • 11 replies
  • 0 kudos

Google Home not allowing CYNC permissions to load

I'm trying to give Google home permissions to my CYNC account but it is not loading the last step. I am able to get to the screen to log into my CYNC account but when I hit the "Sign in" button nothing happens. The username and password accuracy have...

Lucasdad by • Community Member
  • 2551 Views
  • 14 replies
  • 1 kudos

Google home does not have wifi icon

My google home app does not show the wifi icon. This is infuriating because google got rid of the google wifi app. I loved that app, this is horrible. I have read nothing on the forums that has helped!! I need help ASAP.

Rhwire not powered

We just returned home from vacation....upstairs thermostat is off line...when run the diagnostics Rh wire is not powered to HVAC

Resolved! Pixel Volume Keys Won't Control Casting Volume

My Pixel 4a 5G has no options to use its physical volume rocker to control cast volume. While casting, I opened up my audio settings and the "Cast volume" slider that used to show does not even appear. This happens while casting video and/or audio to...

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