Reconnecting 3rd party products

[joeyrob]

Why do I constantly have to go in and reconnect my third party accounts to Google Home. Why don't they stay connected when they are connected the first time?

[Azarco]

Hey joeyrob,

We're sorry for the trouble this may have caused you — let me help you out.

A few questions: what 3rd party device you're connecting to your Google Home? Are you using a public or private network? If you're using a private network, do you have a dual-band router?

• Make sure your devices are connected to the same network/band and within 15-20 feet of your router.
• Try rebooting your devices and router to refresh the connection.
• Make sure all your apps are updated.

Let us know how it goes.

Thanks,

Alex

[Azarco]

Hey joeyrob,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[Princesss]

Hi joeyrob,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess