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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4076 Views
  • 0 replies
  • 5 kudos

Xiaomi camera 360 not streaming on nest hub 2

Hello, I just installed a nest hub 2 and linked it to Mi Home, yeelight and Smartthings. The problem I have is with the Xiaomi cameras (Mi 360 and Mi wireless outdoor security camera), they seem to be added in the Google Home app, each in their own r...

Dnkgeorge by • Community Member
  • 3813 Views
  • 5 replies
  • 2 kudos

How to contact someone to discuss service?

Is there a contact I can reach out to - I am being charged for a subscription and getting no history. I had it at one point and it has stopped but that did not stop them from billing me $60. Is there a way to reach billing?

ghpip62 by • Community Member
  • 715 Views
  • 3 replies
  • 0 kudos

YouTube Music absurdities

If I request Schubert on my Nest Mini, PLEASE don't play some YouTube channel "based on the music of Franz Schubert" which actually sounds like bad imitation Chopin elevator music with limited skills. Just tell me you can't do anything I ask without ...

imbroglioj by • Community Member
  • 1208 Views
  • 5 replies
  • 0 kudos

Error 83902 kGSKE

So i bought a home nest today and i can’t get pass the error. I’ve tryed reseting the device to factory, deleted the app and reinstalled again, watch every youtube video on this error and still can’t do anything.

Bogdan21 by • Community Member
  • 690 Views
  • 3 replies
  • 0 kudos

Google Home (Family Style)

OK I will try to explain what I am looking for, and maybe, if not available, enought people will like this and google will develop this "Feature".I currently have Google Home, with all kinds of automation. Video Doorbell, Outdoor Cam (x2).Google Hub,...

LarryW by • Community Member
  • 1131 Views
  • 5 replies
  • 1 kudos

Google Wifi in Ukraine

How can I set up a Google Wifi router in Ukraine? Google Home app is not available for my region.

Rostik by • Community Member
  • 568 Views
  • 1 replies
  • 1 kudos

Resolved! Home and Away routines missing

I have installed Google Home and a Nest Cam 2nd Generation. When configuring, it asked me to set up a home and away profile, and I set the camera to turn on when I'm away. However, once set up, I am no longer able to modify this, nor does it even wor...

tomg91 by • Community Member
  • 2946 Views
  • 2 replies
  • 1 kudos

Login into my Nest Account

When I log into my Nest Account through Google the Website or App requires me to enter a verification code, I no longer have access to the the phone number where the verification code is sent. There is no other option other than resend the verificati...

CJD by • Community Member
  • 17272 Views
  • 4 replies
  • 1 kudos

Google home app crashing

Hi there, I have a Pixel 5, 6 google home devices, a chromecast, a chromecast audio and a nest thermostat. For the last 4 months my google home app has been crashing every time I open it. It is so frustrating to have bought into an 'ecosystem' of sma...

Pleasehelp by • Community Member
  • 1753 Views
  • 7 replies
  • 1 kudos
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