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Como restablecer conección en mi tele de chromecast

Citlalli
Community Member

Cómo restablecer wifi en chromecast

 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Citlalli,

 

Thanks for reaching out. If your Chromecast is still connected to the network and you would like to disconnect it, please see the steps below:

 

  1. Make sure your mobile device or tablet is linked to the same account as your Chromecast.
  2. Open the Google Home app.
  3. Touch and hold your device's tile.
  4. Tap Device information > Wi-Fi > Forget this network.
  5. You’ll be taken back to your Home screen.

You may also reset your Chromecast so it will be disconnected from the Wi-Fi network. Please check this support website article to see the steps on how to factory reset your Chromecast device.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

I want to make sure you're all good — how did the steps go?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Citlalli,

 

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer