Google home app crashing

[Pleasehelp]

Hi there, 

I have a Pixel 5, 6 google home devices, a chromecast, a chromecast audio and a nest thermostat. For the last 4 months my google home app has been crashing every time I open it. It is so frustrating to have bought into an 'ecosystem' of smart devices and the app does not even function. 

I have tried clearing the cache, deleting the storage, uninstalling & reinstalling, restarting my phone, numerous times. Nothing seems to help. 

Please help me fix this problem before I'm forced to sell all my google home devices and buy Alexa devices and a Samsung phone. 

[Princesss]

Hi Pleasehelp,

Thanks for bringing this up. 

We're sorry to hear about this experience. Could you please tell us the make and model of the phone you're using as well as its Android or iOS version? Also, is it possible for you to try it using a different set up phone so we can isolate if this is an issue with the app itself or the set up device?

Looking forward to your response. 

Best,

Princess

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hi Pleasehelp,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan

[Pleasehelp]

Hi princess,

The phone is a Google pixel 5, running on Android 13. 

My wife has the same phone running the same version of Android and the app works fine on her phone. 

[Dan_A]

Hi Pleasehelp,

Thank you for the information and isolating this to your phone only. For us to narrow things down, it would help a lot if you could reach out to your phone's manufacturer, to see if there are other troubleshooting steps needed to be done. Try this link for your Google Pixel phone and tell us how it goes.

Best,

Dan

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess