Login into my Nest Account

[CJD]

When I log into my Nest Account through Google the Website or App requires me to enter a verification code, I no longer have access to the the phone number where the verification code is sent. There is no other option other than resend the verification code. How do I proceed?

[gammiaabino]

The Nest Home app can be used to log in to your Nest account. Once you launch the Nest app, the login screen will appear. Type in the registered details like the email and password and finally click on the Login button to sign in to the Nest account. Once you are signed in, you can manage the device settings easily. For help with the Nest account access, you can always read through the setup steps on our website now.

[janthadeus]

Hi folks,

I’m sorry to hear that and for the delayed response here. Let’s check this out — a few questions: do you have a non migrated or migrated account? What’s the make and model of your phone? Also, when was the last time you logged in to your account?

Here are the steps you can try:

• Try to contact your mobile service provider to move your old phone number to your new phone number so you can receive 2-step verification codes there.
• If you have family members, have them remove your devices from your account so you can add them when you set up a new account.
   

I appreciate your help, gammiaabino.

Thanks,

JT

[janthadeus]

Hey CJD,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT