12-14-2022 04:18 PM
I have installed Google Home and a Nest Cam 2nd Generation. When configuring, it asked me to set up a home and away profile, and I set the camera to turn on when I'm away.
However, once set up, I am no longer able to modify this, nor does it even work. I manually select Away mode, and my camera stays on. I cannot see "Home and Away" routines on the home page, nor can I see them in my Routines page either.
Please advise on how I can get this feature to work.
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12-15-2022 09:28 AM
I have solved this due to what I believe is a bug in their system. I had a household routine already before setting up my device which had home/away functionality. This must have blocked it from recognising that I need to set it up, or maybe it considers any amount of household routines to assume that home/away is already set up.
By deleting all of my household routines, I then got the prompt to set up Home/Away. Hope this helps someone.
12-15-2022 09:28 AM
I have solved this due to what I believe is a bug in their system. I had a household routine already before setting up my device which had home/away functionality. This must have blocked it from recognising that I need to set it up, or maybe it considers any amount of household routines to assume that home/away is already set up.
By deleting all of my household routines, I then got the prompt to set up Home/Away. Hope this helps someone.
12-19-2022 07:24 PM
Hey tomg91,
Terrific! We appreciate you for updating this thread with your resolution — it's a big help. Let us know if you have additional questions or concerns otherwise, we'll go ahead and lock this thread after 24 hours.
Kind regards,
Alex