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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4066 Views
  • 0 replies
  • 5 kudos

Account issues

Hello, I'm having issues with my account, don't know why.I've reseted my nest hub max to factory settings because I wasn't able to activate the integrated cam for live streaming.During the setup I had an error "can't link your account" and now I have...

Luckyz0r by • Community Member
  • 661 Views
  • 2 replies
  • 0 kudos

Garage door opener

HII’m using Meross garage door unit for door motor actuation. It works well, but after I gave (via voice input) three times the password incorrectly the account for this function got locked. Google Support could not help, they just said it should wor...

MikeFi by • Community Member
  • 845 Views
  • 3 replies
  • 0 kudos

Nest App Login Trouble (iOS)

Login used to work fine, now if I ever manage to login to my account I will be logged out again in no time.When I open the Nest app I select “sign in with Google account”, my Google account doesn’t populate (beside the point because the Google not op...

auto play on the home app

The lights in the house are set through the app and they turn on all the time by themselves. Can't find the setting for it and turn it off

Goshen81 by • Community Member
  • 643 Views
  • 3 replies
  • 0 kudos

Nest App Shows Offline, Thermostat is Fine

My best app on my iPhone is constantly showing my nest as offline, however the thermostat shows connected with no issues. If I go to the thermostat and reselect the wifi, the app will come back online for a few, but then eventually just goes back to ...

hnhaworth by • Community Member
  • 673 Views
  • 3 replies
  • 0 kudos

Need help deleting defunct google nest home group

Dropcam HD died, need to delete google nest home group in home and nest app that shows up and new product installs, but I have no hardware to activate, The camera is dead, how do I delete Google Nest home groups that are not active due to no hardware...

preview google home - automation

In automation there are private routines and household routines.How can I edit this so that private routines will be household routines and vice versa??

ArMa by • Community Member
  • 896 Views
  • 3 replies
  • 0 kudos

Missing location trigger for routines

Hi, If I try to create a new routine based on my phone's location there is no option to do so.I only have the starters "at specific time", "at sunrise/sunset" and "when alarm îs dismissed".I would like for my nest mini to tell me useful data when I a...

Raduneda by • Community Member
  • 6591 Views
  • 5 replies
  • 4 kudos

My camera view turns pink

Occasionally my live view and history views are pink… any ideas as to what is causing this? When I scroll back through my history its just stops at one recording and goes to pink until i shut the camera off and re-start it. My camera is plugged in in...

monta by • Community Member
  • 1925 Views
  • 3 replies
  • 1 kudos
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