Google Home app cannot reach Nabu Casa and Nanoleaf

[marcokreeft]

Nabu casa was linked, and was working fine till yesterday. Then I tried to relink the service but the Google Home ap says "Cannot reach Cloud by Nabu Casa...... ". The same for Nanoleaf Smarter Series.

Does anyone know how to fix this? 

I've already tried uninstalling the updates for Google Play Service and the Google (G Logo) App.

Also tried with 2 other Android phones.

[Juni]

Hi marcokreeft, 

Thanks for posting and for being a step ahead of us. Let’s check what’s going on. Were there any recent changes or updates to your network or setup? You can reboot your Wi-Fi router, and once the network is back up, do the same thing to your lights and phone, then attempt to link the lights again. Once done, do the command “Hey Google, sync my devices.”

Keep me posted.

Regards,

Juni

[Juni]

Hi there,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.
 

Thanks,

Juni

[marcokreeft]

Hey! It's still not working so yes. I've tried everything. Seems to be a problem on either googles or nanoleafs side

[Princesss]

Hi marcokreeft,

Thanks for responding. Have you already contacted Nanoleaf regarding this? 

Best,

Princess

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Regards,

Juni

[marcokreeft]

It's still not working.. Nanoleaf sent me to Google. You guys send me to Nanoleaf, great times

[Juni]

Hi marcokreeft,

Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Thanks,

Juni

[marcokreeft]

I've filled out the form 🙂

[Princesss]

Hi marcokreeft,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Princesss]

Hi marcokreeft,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess