Wifi mesh light bulbs

[MizzRT]

• I just got wifi mesh light bulbs that initially set up through the company app (Kogan SmartHome)) & then you can authorize use with Google Home.

They are showing in my GHome but continually say they are 'offline.  I can use the Kogan app but want to have everything running through my Mini...any suggestions?

[PetaM]

Did you work out how to make it respond in Google Home? I'm having the same problem 🙂

[Coggys]

Did u discover the problem? I’m having same problem

[Coggys]

Did u solve the issue? Same issues here??? Very frustrating

[burakdmrts]

I am having the same problem. 

[LovelyM]

Hello everyone, 

Thanks for reaching out. Let's get this sorted out. 

@burakdmrts, a few questions: are you also using Kogan SmartHome? How many smart lights do you have? What troubleshooting steps have you tried?

Go ahead and rename your smart lights in the Google Home app. Once done, ask your Google Home or Nest device to "sync the devices" and check if that fixes the issue.

Let me know how it goes.

Cheers, 
Lovely 

[LovelyM]

Hi folks, 

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best, 
Lovely

[LovelyM]

Hello there, 

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks, 
Lovely