Nest app on phone

[Natie]

I cannot log in on my nest app on my iPhone for some  reason. It keeps telling me try again in a few minutes but it has been going on for three days and I need to have quick access  to home cameras 

[LaFemmeLoca]

Same has been going on with my Samsung Galaxy. Started on Friday evening while trying to get my Yale lock back online. All of a sudden, I got the "There was a problem connecting to the Nest Service. Try again in a few minutes."  I have uninstalled, reinstalled, rebooted router, rebooted phone and nothing. Log in with google login and nothing.  I can log into my nest account with google on my computer but I cannot add my yale lock back on it. And you can't add a yale lock via the google home app. Hopefully someone will figure this out.

[janthadeus]

Hi folks,

Checking in — have you tried the steps in the article shared by Jake? If so, how did it go? Let me know if you need more help.

I appreciate your help here, Jake.

Thanks,

JT

[Jake]

Hey there,

Sorry for the late reply and to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT