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Nest usage tracking has stopped working again

rgaila
Community Specialist
Community Specialist

‎08-27-2021 10:08 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Jim Reeves 5302 

Reset the everything, no help. Second occurrence of missing data in the last few weeks.

 

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rgaila
Community Specialist
Community Specialist

‎08-27-2021 10:09 AM

Hi Jim,

Sorry to hear about your missing energy history. I can understand the frustration behind losing that kind of data. I'm happy to look into this for you.

We're currently aware of an issue with the Nest thermostat Energy History. Affected customers will see a "No usage" message indicated, but tapping the day will show detailed usage. We're working on resolving this issue as quickly as possible, and truly appreciate your patience as we get this resolved.

Let us know if you have any other questions for us!

 

-From Garret DS, Community Specialist.

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