Nest x Yale Lock

[evligo]

Hello.

I am the owner of Nest x Yale Lock from 2018. I never received an email from Google with instructions on how to claim a free Nest Connect to replace my Nest Bridge.

Now my lock is offline and I don't what to do at this point. Can you help how to bring my lock it back online?

Regards,

Eugene

[cifuentesj]

Hi @evligo,

Thanks for reaching out and providing detailed information. I understand that your Nest x Yale Lock is offline and that you did not receive an email, this is because you were not qualified to claim a replacement. I appreciate you being an important member of the Nest family. I appreciate the opportunity to help keep your home safe and secure.

For further information, please read the following articles:

• Support for Nest Secure ended
• Keep your Nest x Yale Lock connected after support ends for Nest Secure.

Warm regards,

Jeremy.