NestApp offline

[LaurieAnn]

The Nest app is showing that it is offline but my Wi-Fi is fine. The wall Nest is working fine. What should I do

[DeboraJ]

Hi @LaurieAnn,

Thanks for reaching out to the community! I understand that you're experiencing an issue where your Nest app is showing as 'offline,' even though your Wi-Fi is working fine. Let me help you with this!

Before we move forward, could you please explain a little bit more about the issue you are experiencing? For example, is this happening with a specific device, or is it an issue with the app itself?

Best regards, 

Debora

[LaurieAnn]

Hi

When I try to use the Nest app on my android phone or iPad, it says OFFLINE. I have troubleshoot ( checked the Wi-Fi connection, checked the nest on the wall, uninstalled and reinstalled the app) but nothing works. The thermostat is working fine, but I am unable to adjust the thermostat from the nest app. 

[DeboraJ]

Hi @LaurieAnn,

Thanks for the information provided! In this case, I only have a quick question:

• Could you please tell me the make and model of your thermostat, and also what base you are using? If you’re unsure, please check our Help Center article: How to tell which Nest thermostat you have.

Keep me posted!

Best regards, 

Debora

[LaurieAnn]

Nest Learning Thermostat 3rd gen