12-28-2022 03:16 PM - edited 12-28-2022 03:18 PM
Getting an error SSCR-S4010-2002-N when trying to cast from any Netflix app / account to Chromecast
I'm able to cast other services like youtube, disney, prime to chromecast
01-01-2023 02:37 PM
Hi asudanigirish,
Thanks for reaching out to the Chromecast Community forum!
A few questions: what type of Chromecast device do you have? When did the issue start? I researched this and found the information and steps from the Netflix website. They stated that this message typically points to a problem preventing your Android device from communicating with your Chromecast. Check the steps below:
Turn your Chromecast off, then back on:
Turn your Android phone or tablet off, then back on:
If the issue persists, please reach out to Netflix so they can further investigate on this issue.
Thanks,
Jennifer
01-04-2023 02:59 PM
Hello there,
I want to make sure you're all good — how did the steps go?
Regards,
Jennifer
01-05-2023 03:14 PM
Hey asudanigirish,
I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
01-06-2023 07:19 AM
I tried your steps and even reached out to netflix team and they were also not able to provide any support.
01-20-2023 09:39 AM
Thank you for helping out on this thread, Jennifer!
Hey there asudanigirish,
I'm just checking up on this thread, I'm sorry it took so long. It seems like you were able to find a workaround by using a different device. Did you still want to troubleshoot the old Chromecast, or are you good to go?
I look forward to hearing from you.
Best regards,
Jeran
01-25-2023 08:12 AM
Hey there asudanigirish,
Do you have any more questions that we can address?
Thank you,
Jeran
01-26-2023 08:51 AM
Hey asudanigirish,
Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
01-26-2023 09:50 AM
Please close the ticket.. i have to replace my chromecast with new one
01-26-2023 10:29 AM
Hiya asudanigirish,
No problem at all. In that case, I'll go ahead and lock this thread. If you have any more questions in the future, feel free to create a new thread.
I hope you have a good one.
Best regards,
Jeran