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Nest App won't allow me to sign in with my google account: cookies disabled

DelSur
Community Member

Nest signed me out of my account and I can sign in with my google account because I get a message that I have cookies disabled. I have not changed any settings and on my web browser I have allowed all cookies.

 

5 REPLIES 5

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

DelSur
Community Member

Yes, thanks. I spoke to someone over the phone and it seems that my settings on Safari had changed to "block all cookies" and that was not allowing me to sign in, even though I don't use Safari and I only use Chrome and my settings there were ok, somehow because the apps from the app store are affected by the settings on Safari

Jake
Community Specialist
Community Specialist

Hey there,

 

I am glad to hear you were able to get help, and you are able to sign in. I am going to go ahead and leave the thread open for 24 hours in case you have any questions from here.

 

Best regards,

Jake