I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Yes, thanks. I spoke to someone over the phone and it seems that my settings on Safari had changed to "block all cookies" and that was not allowing me to sign in, even though I don't use Safari and I only use Chrome and my settings there were ok, somehow because the apps from the app store are affected by the settings on Safari