No Notification

[Sergey842248]

Hello, I had activated the notifications for Routines, which are executed. Then I deactivated them because everything worked well. After a couple of days I had problems with my routines, so I reactivated the notifications but nothing happend,

no more notifications from Google Home-App at all. Meanwhile I have a new phone and still no notifications. I've tested: clear cache of the App, clear the App-data, disable Battery-optimization for this App, deactivate and reactivate all notifications on System level and in the App itself, reinstall the App, reset the phone. But still no notification. Does anyone have a solution, I don't know what to do?

Thanks in advance

[Tonyatl]

Multiple folks having the issue. Waiting for Google Home to send out another app update..

[alejandom]

Hi Everyone,

Thanks for posting in the community, I hope you are well. I understand how frustrating it can be to lose notifications for your Google Home routines. It sounds like you've already tried a lot of troubleshooting steps, and I appreciate your persistence.

To better understand i'm going to ask some questions to pin down what is happening: 

• Could you please specify the type of phone you're using (iPhone or Android)?
• Have you tried disabling all routines and then re-enabling them one by one to see if any specific routine is causing the issue?

I'm here to help you resolve this problem, so please don't hesitate to share any additional details that might be relevant.

Best Regards,

Mario. 

[Tonyatl]

Samsung Fold 4. I have no routines 

[Sergey842248]

Hello, I'm using an Android (a Samsung S24 to be precise) and I tried it but it was the same after. Thanks for your efforts.

[alejandom]

HI @Sergey842248,

Thanks for that information, you've already tried a lot of troubleshooting steps, and I appreciate your persistence. But in this case it will be better that you call our customer service line to see better and pin down what is happening, so please reach out to this link for further assistance. 

Best Regards, 

Mario. 

[alejandom]

Hi @Tonyatl, 

Thanks for that information, could you please tell me if you already tried troubleshooting steps like: 

• Clear cache of the App?
• Clear the App-data?
• Deactivate and reactivate all notifications?
• Uninstall and install the App?
• Reset the phone?

If you haven't done that, can you try it and tell me how it went?

Best Regards,

Mario.

[Sergey842248]

Of course I tired and the Support can't help me too. Thanks for your engagement

[Tonyatl]

Hey guys I fixed it!!!!! 

Just uninstall Home and then download a previous version of Home. Make sure you turn off auto app updates. I am running version 3.15.1.4 with no issues. Your welcome 

[Tonyatl]

Sucks that I went 3 weeks without doorbell notifications 

[alejandom]

Hi @Tonyatl,

Great to hear you found a workaround! Thanks for sharing the solution with the community. We appreciate your help in assisting other users. We'll look into the issue with the latest version of the app.

Regards,

Mario.