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Presence Sensing Broken

rhippler
Community Member

‎07-17-2025 09:01 AM

As the subject says the presence sensing does not work as of several weeks ago. Specifically it does not switch back to home. When I leave it works as expected. When  get home the app shows that I am away. but when I go into settings and look at presence sensing it in fact shows that I am at home. I have tried uninstall, clearing the cache, toggling the device that is used for sensing to no avail. I does randomly work on occasion but 99 out of 100 times I have to manually set it to home to trigger the routine.

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GabrielaG
Community Specialist
Community Specialist

‎07-20-2025 05:51 PM - edited ‎07-20-2025 05:54 PM

Hi @rhippler,

 

Thanks for reaching out to the community. I'm sorry to hear the Nest Presence Sensing isn't working as expected. It doesn't switch back to "Home" mode when you arrive, even though the presence sensing settings show you as being at home. No need to worry; I'd be glad to help.

I appreciate your efforts trying some troubleshooting steps. To help me better understand the situation and provide you with the most accurate information, could you please answer the following questions?

  • Which specific devices are set to use Presence sensing?
  • For your phone, can you confirm the make, model, and operating system version?
  • Are there multiple people/devices configured for presence sensing in your home?
  • Has anything changed in your home network setup recently?
  • Could you confirm the current app version of your Google Home app?

Once I have this information, I can investigate further and provide more assistance.

 

Best regards,

Gabriela

 

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rhippler
Community Member
In response to GabrielaG

‎07-25-2025 01:34 PM

  • Which specific devices are set to use Presence sensing? Pixel 9xl
  • For your phone, can you confirm the make, model, and operating system version? Pixel 9xl latest Android beta
  • Are there multiple people/devices configured for presence sensing in your home? no
  • Has anything changed in your home network setup recently? no
  • Could you confirm the current app version of your Google Home app? 3.35.55.0
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GabrielaG
Community Specialist
Community Specialist
In response to rhippler

‎07-25-2025 05:29 PM

Hi @rhippler,

 

Thank you for your response and for providing the details about the Presence Sensing issue. I appreciate you taking the time to share that information. I'd be happy to continue helping you troubleshoot.

Please try the following steps in the Google Home app to check your Presence Sensing settings:

  1. Open the Google Home app.
  2. Tap Settings.
  3. In the "Home features" section, tap Presence sensing.
  4. You can then turn Allow this home to use phone locations on or off.

Let me know if you were able to check these settings and if it made a difference.

 

Regards,

Gabriela

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