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Presence sensing & automated actions

duglop
Community Member

Google home used to work flawlessly, for 3 years I NEVER had a problem, seriously!  Keep in mind Google doesn't play well with Samsung devices. Then they changed the app, and the problems started! Then they upgraded the app and now it is constantly messed up! This has happened 48 straight weeks now - absolute **bleep**ing bull**bleep**! Tired of it... always happens in the middle of the week, EVERY TIME! It's not my Wi-Fi, it's not my devices, it's not those apps - everything still works like it's supposed to, EXCEPT Google presence sensing which controls automations - and I've reset that over a dozen times in the last year! Reinstalled over a dozen times, changed accounts several times - it's the same goddamn problem!

Googles response? A **bleep**ing cookie cutter reply that does not address the issue THEY created when they upgraded Google Home! So many people complain about the EXACT same issue! 9 out of 10 times when google presence sensing is messed up, Google thinks I'm in Arizona.. WTAF? 

1 REPLY 1

duglop
Community Member

Imagine that after I complained about it again and gave all the details it suddenly like Google understood and turn the switch back on and it's working however Google has forgotten certain commands now I keep getting sorry I don't understand sorry that device isn't set up yet sorry this sorry that No Google is sorry because Google is incompetent I'm tired of reporting issues for something that shouldn't have to be done This is beyond ridiculous seriously and that's being nice about it