Problem connecting to cloud

[Jyeh74]

I am in my google home.  I have a few rooms.  One particular room when I go to the device to change the name, it says trouble connecting to the cloud.  All the other rooms and devices work except this one.

[Mlabrador]

Hi @Jyeh74, 

Thanks for posting in the community. Let's sort this out. 

A few things: could you check how many email is logged in to your Google Home app? Make sure that the email used for the set up is only a regular gmail account. Also, try to refresh the app and make sure that mobile data is also turned off. Keep me posted. 

Regards, 

Nikki 

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Jyeh74]

I only have 1 email log in

[Azarco]

Hey Jyeh74,

Got it. What devices are assigned to this particular room? Have you tried moving them to a different room? If so, are you getting the same message? Also, try uninstalling and reinstalling the Google Assistant and Google Home app.

Best,
Alex

[Azarco]

Hello there,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Alex

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Regards,

Juni