Problemi app Google home

[Monique5]

Buongiorno.

È da una settimana che Google home non riesce a connettersi con la tv Samsung. Ho scollegato smartthings, ma quando ho provato a ricollegare l'app mi dice "errore 404. Impossibile trovare l'URL richiesto su questo server."

Stessa cosa con app Tapo. 

Ho provato a cancellare cache, riavviare dispositivi e router, ma nulla. 

[DeboraJ]

Hi @Monique5,

Thanks for reaching out to the community! I understand you're experiencing some issues trying to connect your Samsung TV to the Google Home app, specifically seeing a "404 Error: The requested URL could not be found on this server." Thanks for letting me know that this is happening with more than one app. Let me help you with this!

Before we move forward, I need some more information to provide you with the most accurate steps:

1. Are all your apps fully up to date?
2. Does the error you mentioned occur when you try to connect the TV to the Google Home app or when you try to connect it to other third-party apps?
3. Could you please send me a photo or screenshot of the error message? If you can't attach it here, you can upload it to Google Drive and share the link. Just remember to set the sharing permissions to "Anyone with the link" can view.

Once you provide this information, I will be more than happy to assist you!

Best regards, 

Debora

[Monique5]

Grazie ma ho acquistato un telefono con Android 16 e ora funziona perfettamente. 

Credo che il problema fosse Android 10 sul vecchio telefono.

[DeboraJ]

Hi @Monique5,

I’m happy to know that your issue has been resolved. Please don’t hesitate to reach out to us on any of our social media channels or here. Please let me know if you have any other questions, and I will be happy to help you.

Best regards, 

Debora