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Rush hour rewards in app has wrong provider

tommy9k
Community Member

Rush hour rewards in app has wrong provider and there is only ONE in my zip code/location.  So I can't call that provider because my location doesn't exist...how do I eliminate this issue?

Provider that offers reward: Connexus

The only provider I can have: Xcel

This is extremely annoying because it keeps popping up every couple of days.

Not really streaming issue, but that is the closest thing I have to choose from.

 

Let me know if you need more info...

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey tommy9k,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey tommy9k,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

tommy9k
Community Member

Hi Jake,

I did have one more popup, however it is not as frequent as it was before...however when I put in 56301 for the rebates, I still see Connexus and Centerpoint whereas neither of these are possible for my area code (Xcel is the only provider possible), so basically the information is still wrong however I am not seeing the popup as often.