Apps / Account

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

Home app frequently changes names for devices, Nest Audio speakers fall out of stereo

theres a lot of bugs in this software yo. Need a fix.names frequently change, i try to change the name of devices , doesn't save dispite multiple saves, uninstalling and reinstalling often doesn't help matters. Bad software dude.This is ultimately th...

Need your contact phone number to speak to a live person

You billed me incorrectly. I need to speak to a live person. Give me your phone number please.

Google Home app not showing correct Hive thermostat status

We’ve had a Hive Mini thermostat working nicely with Google Home for a year or so. But as of yesterday the Home app is not showing the correct status of the thermostat. The heating is currently on manual, and set to on (19.5c). The Hive app shows thi...

Multiple Voice Matches

I am trying to install a Nest Hub Gen 2 in my 95 year old Mothers Assisted Living Facility so she can listen to music of her era, find out the time or temperature and set up a calendar reminder for various facility events. I need to get her voice mat...

One of five family members unable to control lights on Google Home

I have 4 other people on my fanily account and only one cannot access the lights on Google Home, they can see the other devices without issue.I have removed and re-added thme but this made no difference.

Phone number not accepted when creating an account

I have been trying to set up Google Home for my mum (Christmas present) and google will not accept any mobile phone number based in jersey Channel Islands either wit +44, 44, 0044, 440 etc! Waste of Christmas evening and the mini and nest audio are g...

Resolved! cant login into my chromebook

does anybody have any idea how to get a new account onto a chromebook with no password or username

Not my device

I have no smart home devices. But I keep seeing n2eqg show up on my Bluetooth search but it won't work and I'm feeling violated. Does anyone know what to do if an unauthorized device is placed in or on your personal property or hidden in your belongi...

Apple HomePod as Climate Device

I know you can’t use Google to set up an Apple HomePod. I have Apple Home for that. I have a Nest Learning Thermostat and unfortunately, Google has chosen NOT to update this generation to the Matter architecture so I can’t use the Nest on my Apple Ho...

Resolved! Light Groups

I have some lights and smart plugs all from Wiz. Recently, I added some more and Google Home automatically grouped all of them together in each room. How do I ungroup them?

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How to: Share devices with others in the Nest app or Google Home app

Home app frequently changes names for devices, Nest Audio speakers fall out of stereo

Need your contact phone number to speak to a live person

Google Home app not showing correct Hive thermostat status

Multiple Voice Matches

One of five family members unable to control lights on Google Home

Phone number not accepted when creating an account

Resolved! cant login into my chromebook

Not my device

Apple HomePod as Climate Device

Resolved! Light Groups

Can't edit automation name

Home routine buttons blocked by status bar

Nest to Google Home migration issues

Cannot unlink Eufy Security from Google Home

Google home no longer allowing me to change colour...

Gmail Account recovery

Can't remove devices

Can’t add new devices to my Home. Add to Home inac...

Migrated from Nest to Home

Cannot connect Xiaomi Home and Empty Linked Apps