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Samsung TV YouTube app playing all Disney trailers in french. Language setting is English (US)

richardprcunha
Community Member

I have a Samsung Smart TV with the YouTube app installed. Just recently I noticed that any Disney related movie trailers (e.g. Thor Love and Thunder) play the french audio. There's no option to change the language while the trailer is playing.

My YouTube language setting is set to English (US) as there isn't an English (CA) option. Region is set to Canada. Non Disney content (e.g. Dune trailer) is in english

 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi richardprcunha,

 

Thanks for reaching out. To verify, do you have a Chromecast device? If you only have a smart TV and you're having an issue, please reach out to your TV manufacturer. If this is only happening when using the YouTube app, contact YouTube for further help.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

How's it going? Still need help?

 

Thanks,

Jennifer

 

JenniferV
Community Specialist
Community Specialist

Hey richardprcunha,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer