Seemless Setup fails when connecting to Nanoleaf

[TPainRad]

Hello, I am trying to connect my Nanoleaf account to Google Home. I have 3 new Nanoleaf lightbulbs I’m trying to add. Using “Works with Google” setup the Nanoleaf account links successfully, but I am not prompted to add the new devices to my Google Home app.

To Recreate:

1. Nanoleaf lightbulbs are added via the Nanoleaf app. Lights respond as expected by the Nanoleaf app and with Apple Home on my iPhone.

2. Open Google Home app

3. Add new device 

4. Tap “Works with Google”

5. Find “Nanoleaf Smarter Series”

6. Tap “Allow”

7. This is where I’d expected to be prompted to add the new devices. Instead I get a notice that “Nanoleaf Smarter Series is linked” then a second prompt saying “Account linked”. I land on the Google Home App main page.

The Nanoleaf lightbulbs are not found and I am not prompted to add them to Google Home. 

• Factory reset the Nanoleaf bulbs and readded them via Nanoleaf App setup.
• Wifi is 2.4

[Azarco]

Hey TPainRad,

We're sorry for the trouble this may have caused you — let's see what's going on.

Was it working before? Make sure your devices are connected to the same network and within 15-20 feet of your router. Also, make sure your apps are updated.

Give these steps a try:

1. Setup the Nanoleaf device in the Nanoleaf Smarter Series app and ensure that ‘Sync Data with Nanoleaf Cloud’ is checked in the Settings tab.
2. On your phone, touch and hold the Home button
3. At the top right, tap > More > Settings > Home control.
4. In the "Devices" tab, tap Add.
5. Select Nanoleaf Smarter Series and login to your account
6. Select ‘Allow’ to link your Nanoleaf device to Google Assistant
7. You can now assign your Nanoleaf device to a Room or select Done.
8. You can also visit this Community thread for additional steps if the issue persists,

Let us know how it goes.

Best,

Alex

[Jake]

Hey there,

I wanted to check in and see if you managed to see Alex's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni