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Shelly devices stopped working

EvilPhil
Community Member

So, as the title says, all Shelly devices stopped working in Google Home, although they are working fine in the Shelly app. 

For example, when I try to switch on the light in the kitchen (Shelly 1),"Hey Google, switch on the light the kitchen", Google replies with "an error occured". Same happens, when I try to just push the tile in the Google Home app. It's the same for Shelly devices in my home. I tried to reconnect my Shelly account, but it didn't change anything.

Anyone here, facing the same problems?

 

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4 REPLIES 4

EvilPhil
Community Member

I also posted a ticket to Shelly's technical support and just got the following reply. So if anyone is facing similar issues, the problem seems to be on their end.

 

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Paped
Community Member

Thank you for the update was looking for info on the same issue.

Tomas_r
Community Member

I have the same issue! Any news?

EvilPhil
Community Member

Update: it's working again, seems like they have fixed it.

I also got an Email from them, saying they fixed it with a cloud update.

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