Since the Chromecast Bug Fix I can't cast anything from Android/iPhone. Everything broken.

[Ado2]

I am at my wit's end.

In early March, it seems like there was some kind of bug that affected Chromecasts gen 2 globally. They were pretty much bricked for 10 days or so... Google "fixed" the issue, and since then I have lost the ability to cast media to any chromecast or speaker in my house. I have restarted each device, I have reset the modem/router, I have updated the app. When I try to factory reset a speaker, it says it was 'set up correctly' but can't connect to wifi. 

I can use voice commands to play media, but given the abysmal performance of the Google Assistant, this is like shooting a gun with a blind fold on hoping to have the correct song/show/etc play on the correct device.  Once something is playing, I can control the volume in the devices overview panel, but if I click on that device it claims nothing is playing and I can't connect to it. 

So basically, every media player in my house is 75%-90% brick status.

I have emailed the support address that is listed in the Google Play store for the Home App (I received an email saying that Google doesn't monitor that address.... the address listed as a support address in their own store... for their own app), I've been sending feedback from the app daily - and received no response, I have mentioned these issues in a 1 star review and was given a generic support FAQ for the EU (?)...

At some point, I have to just give up and dispose of all of this hardware, which, as a consequence will mean removing my house from all things google. Email, Workspace, Youtube, Android... Why would I continue to use products that can fail catastrophically without so much as a peep from the company.

[Arthur66]

Again I'm having issues with my Chromecast too. Since the fix it worked well, but only for a few days. Now upon trying to connect my tv doesn't respond at all. And I didn't set anything back to factory settings! The Chromecast app is updated too.

What can be the cause of this problem?

[Goldilinchen]

Same over here. Chromecast is working every now and then...no pattern obviously...really annoying 

[Arthur66]

Yes, really annoying.
Did you notify Google at all?

[Goldilinchen]

Not yet as I've been away for business throughout the last week and will be away again soon (until Easter). Difficult to deal with customer service while I'm not near the device. (Anyway after being off yesterday it worked fine today...)

[Ado2]

Is there a way to contact them? I can't find an email with a human (or even a bot) that will write me back. 

[moralesvicente]

Hello folks, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to know you’re experiencing troubles when you try to cast content with the Chromecast 2nd gen. Don’t worry; it’s a pleasure to assist you. 

To gather further details and determine the optimal resolution, I would appreciate your assistance in answering this following question:

• Are you using an Android or iOS device, and what is the model?

In the meantime, I suggest performing some steps. If you haven't already tried before. 

• Reboot the Chromecast; for your reference, check out this article: Reboot your Chromecast device. 
• Ensure the Google Home app is up to date.
• Reset your mobile device.

I'll be looking forward to hearing back. 

Regards, 

Daniel

[Ado2]

Hello Daniel,

• Are you using an Android or iOS device, and what is the model?

I am using Android, Pixel 8, Fully updated

I have completed all those steps. Several times. Repeatedly. I am also sending feedback reports over the Home App.