Smart plugs and cloud intelligence

[dfunderw]

I have three Intertek smart plugs connected with the Cloud Intelligence App. They were installed in Google Home. I don't remember if they were originally linked directly to Google Home or linked through the Cloud Intelligence app. I think it is the latter since when I said "Google turn on the light" the speaker responded it could not connect to cloud intelligence. I logged into Cloud Intelligence and attempted to link to Google again but It first says "Cloud Intelligence is linked" then a few seconds later says "Something went wrong, try again". I removed the smart plugs from Google Home and tried again with the same result. I've restarted my iPhone, unplugged the plugs, plugging them back in again. pressed and held the on switch so the link light blinks. I've attempted to connect them directly to Google Home both as a "New Device" and "Works with Google" but Nothing has worked.

I can operate the smart plugs directly with the Cloud Intelligence app but can no longer tell Google to turn on or off the light. Using the Cloud Intelligence app is only slightly better than operating the light manually.

[PoppyTopTN]

same issue - got them to work with Alexa, as well as Cloud Intelligence app, but the link between Google Home and Cloud Intelligence seems to have issues.

[Prismaticowl]

Same issue here. I have 8 smart plugs that are linked to Google home through cloud intelligence. I have had them since December of last year and up until a few hours ago they were working with Google fine. The my assistant said it couldn't reach cloud intelligence. I unplugged the plugs, restarted one and even unlinked my cloud intelligence app, which was a mistake because now I can't link it back. The CI app and Alexa booth work the devices fine so It seems to me that the problem is the online connection between Google Home and Could Intelligence. Which party is ar fault I do not know. 

[Prismaticowl]

Like I suspected with mine, the service was up by the next day. My issue is solved, hope everyone else’s is working now as well. 

[Azarco]

Hey Prismaticowl,

Thanks for updating us — it's a great help! I'll keep this thread open for a few more days so that other users can update the progress of their devices. Let us know if you have other questions or concerns.

Regards,

Alex

[Azarco]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Alex

[Azarco]

Hey all,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Thanks,

Alex

[dfunderw]

A follow-up this morning. I tried linking Cloud Intelligence to my Google account on my iPhone this morning. No luck, but something led me to try on my iPad. I logged into my Cloud Intelligence account, the in Google Home I tried adding Cloud Intelligence with "Works with Google." I expected the same result, but surprise, it linked and I was able to add all three smart plugs. I can now turn everything on and off with my Google Dot.

[Azarco]

Hey folks,

Sorry if you're having trouble controlling your Cloud Intelligence devices on your Google Home, let's check what's going on.

A few checklist:

• Make sure your phone, Cloud Intelligence devices and Google Home are connected to the same network and within 15-20 feet of your router.
• Make sure your Google Home and Google Assistant apps are using the same Google Account.
• Make sure your Cloud Intelligence devices are properly set up and working on its native app.

If everything is checked, please give these steps a try:

1. Uninstall and reinstall your Google Home app.
2. Reboot your Cloud Intelligence devices, Google Home, phone and router to refresh the connection.
3. Remove and add your devices to the Cloud Intelligence app.
4. If the issue persists, try resetting your Google Home.

Looking forward for your response.

Thanks,

Alex

[dfunderw]

As I posted in an update. It worked when I used my iPad. I haven't tried anything else. If it ain't broke I'm not going to try to fix it.

[Azarco]

Hey dfunderw,

Since it's working on your iPad, let's try monitoring your device for a couple of days. Checking your iPhone's system update might help too.

Regards,

Alex