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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 5899 Views
  • 0 replies
  • 7 kudos

Google home app double notification

I have a Google nest indoor cam, and Google nest doorbell. My wife has a Google account on her phone and I have a Google account on my phone but we both are receiving double notifications. Neither one of us are signed into each other’s phones. Does a...

Usage Not showing

Hi All Over the last 3 days my Nest app has started showing no usage, even though the heating has been onUsage is shown if you click on the day, but that's not very useful when you want to know how much the heating has been onAny ideas

Tizlad by • Community Member
  • 482 Views
  • 1 replies
  • 0 kudos

Emergency Calling set up but not working

I purchased a Google Mini speaker and Google Nest Aware specifically because it would allow Emergency Calling for my elderly mom that lives alone. I set up HOME on her iPhone, turned on location services and the system shows Emergency Calling is turn...

gctmperk by • Community Member
  • 942 Views
  • 2 replies
  • 1 kudos

Need to unsubscribe from Nest Home Report emails

I want to unsubscribe to the Nest Home Report emails. They were setup when I lived in a previous apartment and have a different phone number. But without access to the 2FA number, it seems like I can't unsubscribe.

hasanhilmi by • Community Member
  • 1787 Views
  • 7 replies
  • 0 kudos

Smart Outlets Suddenly Offline

I have a handful of Smart Outlets connected to fans. The rest are Smart Light Bulbs and Lighting Strips. All have been working seamlessly for some time, up until the past few weeks. Google Assistant won't recognize the Smart Outlets anymore. No adjus...

djk3in00 by • Community Member
  • 874 Views
  • 3 replies
  • 0 kudos

Resolved! Devices removed from google home

Why have my smart lights been removed from google home app. Tried to reconnect but app is only showing the 4 gang switch and not the individual switches

Mike06 by • Community Member
  • 4033 Views
  • 15 replies
  • 2 kudos

Nest Hostname Allowlist

I have a web filter that is blocking Google Nest internet traffic when trying to add thermostats to my account with the Nest app on an Android phone. As soon as I turn off the filter, the app works fine and I can add and manage the thermostat without...

T_mim by • Community Member
  • 1371 Views
  • 4 replies
  • 0 kudos

payment and nest plan

Hello I’m trying to speak to someone about my account. There is no way I can get through to anyone. I’ve sent you guys plenty of messages. This is very frustrating. I don’t know if you guys have a customer service phone number I would like to speak t...

Medge16 by • Community Member
  • 1073 Views
  • 4 replies
  • 0 kudos
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