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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 9210 Views
  • 0 replies
  • 9 kudos

New Router - trouble installing Nest Camera with floodlight

We got a new router and needed to reinstall all our devices. All (Google Home, Nest thermostat, Nest Floodlights, Hue lights, etc) have successfully been re-installed except for a Nest Camera with floodlights. We get to the step where it is says "Con...

Resolved! Help with set up the cameras

I have two nest cameras but they’re not recording 24 hours it’s always cut the videos I can’t see happens because the videos are not complete

Jdilbertt by • Community Member
  • 1726 Views
  • 8 replies
  • 0 kudos

Resolved! Changing ownership

We have recently sold our home and the new owners need access to the front door key pad and thermostat.How do we hand over ownership? Do we need to delete our account first and then they set up an account?

KarenW1 by • Community Member
  • 1390 Views
  • 5 replies
  • 0 kudos

TCL Roku Tv connected but not working

On the Google Home App is shows my TCL Roku Rv. It shows it's on which it's on. It shows it's off which it's off. But I can't control it from the Google Home App or Google mini.

redsunshyn by • Community Member
  • 5106 Views
  • 25 replies
  • 0 kudos

New Google Home Ap user is being asked to migrate from Nest????

Wife just setup a google account (.gmail) and then I invited her to join Google Home (as a manager, same as myself) so that she can see and control the Nest Cam Batteries newly installed. After she down loaded the Google Home Ap & signed in, the Came...

Thumper1 by • Community Member
  • 797 Views
  • 3 replies
  • 0 kudos

Foxtel no longer linked

I have Foxtel linked to my google home app but when we try to stream on the google nest hub the foxtel is no longer linked error message appears.I have installed the beta version of foxtel go, have rebooted rhe nest device and factory reset it. After...

home.google.com Preview is not showing Video History

I have full video history subscription on all my cameras, it has been working for over a year. I now see a Preview Icon and I cannot see any Video History for any camera. I have gone into the Nest account, it shows there but not for all cameras and n...

Marrk by • Community Member
  • 1573 Views
  • 7 replies
  • 0 kudos

View history of routines run

How can I view a history of routines that have run? I have a routine set to announce on my Home Hub every morning when it's time for my son to leave for school, but I feel like I have not heard it much recently, I wanted to check if it ran and I just...

TenleyH by • Community Member
  • 1097 Views
  • 3 replies
  • 0 kudos
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