Stuck on 'looking for devices'

[mxdirector]

I had a google speaker/screen and doorbell all connected and working, then my wifi got changed. Now i can't connect the devices.

I have gone in to the devices in google home  and 'forgot network', I have removed the devices, I have done a factory reset on the devices. and between these steps I have attempted to 'add new device' and it just get's stuck on 'looking for devices'. 

for the love of god, how do you change your wifi on google devices. also this video : https://www.youtube.com/watch?v=teiNb6GRlbI literally the most useless video on the internet.

[ByronP]

Hi mxdirector,

Thank you for reaching out to the community. I apologize that you received an error message when trying to add your Nest Doorbell and Nest Speaker/Display due to Wi-Fi changes. I understand how frustrating this can be. I appreciate the effort to troubleshoot this situation and insights about the YouTube video. I'm here to help.

Before I begin, I need to ask a few questions for further assistance:

• What type of Google Nest devices do you have?

• How far have you gotten in pairing your device?

• What’s the color of the LED status light?

• How far is the device from the router?

• Can you connect to the internet with other devices?

• Are there any other devices that experience troubles with the Wi-Fi?"

• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

• What is the exact error message that shows on the Google Home app or Nest app?

Please keep me posted. I look forward to your response.

Regards,

Byron