THERMOSTAT WONT CONNECT TO APP

[joeypipes]

App keeps looking for thermostat. new install.

[MsDrasby]

Have you tried all the steps mentioned in the following Google Nest Help Center Article: Can't connect Nest thermostat to the app. ?

 

[joeypipes]

yes. just keeps saying connecting looking for nest thermostat.

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Azarco]

Hi everyone,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 

Thanks,

Alex

[MsDrasby]

Did you fill out the following form to directly contact Google Support?

https://support.google.com/googlenest/gethelp?hl=en

NOTE: The form must advance to the last segment to be able to contact Google Support via chat, phone or Facebook

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for helping, @MsDrasby.

@joeypipes, I'm sorry to hear that you're having issues connecting your thermostat to the app. I'd be happy to take a look into this for you.

Could you please tell us the Nest Thermostat model you have? What's the make and model of the phone you're using for setup? Also, uninstalling and reinstalling the Nest app or the Google Home app might help to make sure it's up to date.

I'll look forward to your response.

Regards,

Mark