cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

TV and app cant connect

Mrsmac
Community Member

Home app can’t connect with Sony Bravia tv with google 

 

1 REPLY 1

kcruzgonzalez
Community Specialist
Community Specialist

Hi @Mrsmac,

 

Thank you for posting in the community. I understand that your Google Home app is unable to establish a connection with your Sony Bravia TV. I know how important it is to be able to control your smart home devices seamlessly from your phone. Don't worry, I'm here to help, and I'm confident we can work together to get your TV and app communicating properly again.

To help me narrow this down, could you please answer the following questions?

  • What is the specific model of your Sony Bravia TV?
  • Are your iPhone/Android phone and the TV connected to the exact same Wi-Fi network and frequency (e.g., both on 2.4 GHz)?
  • Have you already tried a "power cycle" by unplugging the TV from the wall for 60 seconds?
  • Is your Google Home app updated to the latest version available in the App Store or Play Store?

Let me know that information so I can continue helping you.

 

Regards,

Kevin